Shipping & Returns

Shipping & Returns Policy

At SC Designers, we make sure your favourite styles reach you as quickly as possible. Every piece is prepared with care so you can enjoy a smooth and happy shopping experience. πŸ’—

πŸ“¦ Shipping

  • Order processing: All orders are processed and dispatched within 5 working days from the day after order confirmation.

  • Delivery time: Delivery usually takes 5–7 business days after dispatch, depending on your location.

  • Tracking: You will receive a tracking link once your order has been dispatched.

  • Shipping charges: Standard shipping is FREE on prepaid orders above β‚Ή299.

πŸ’– Returns

We want you to shop with confidence! Returns are subject to the following conditions:

  • Return shipping fee: A β‚Ή149 reverse-shipping fee and 2% transaction charges will be deducted from the refund for eligible returns, subject to applicable law.

  • Refund method: For approved returns, refunds will be issued as SC Designers store credit only, wherever permitted by applicable law. Store credit can be used for future purchases on our website. Where applicable law requires a different remedy, we will follow the applicable requirements.

  • Wrong or damaged products: If you receive a verified wrong, incorrect, or genuinely damaged product, the β‚Ή149 reverse-shipping deduction will not apply. Any refund or other remedy will be handled in accordance with applicable law.

  • No returns for personal preference: Returns are not accepted for change of mind, personal preference, or dissatisfaction with the fit, print, or colour of a product. Please review the product images, descriptions, size details, and other information carefully before placing your order.

  • Non-returnable products: Customized products, Luxe Collection products, accessories, and embroidery tops are not eligible for returns, except where a return or other remedy is required by applicable law.

  • Product condition: Returned products must meet the applicable return eligibility conditions. Please contact us before sending any product back.

πŸ“Ή Wrong or Damaged Products

If you receive a wrong, incorrect, or genuinely damaged product, please follow these steps:

  • Contact us within 48 hours of receiving your order.

  • Share clear photos and videos of the product.

  • An unboxing video showing the package being opened and the product revealed is required to help us verify the issue.

  • Once we review and verify your claim, we will guide you through the next steps.

  • For verified wrong or genuinely damaged products, the β‚Ή149 reverse-shipping deduction will not apply.

Please report any issues within the 48-hour window so we can review your request. This verification process does not limit any rights available to you under applicable law.

πŸ”„ Exchanges

  • Exchange fee: An exchange fee of β‚Ή149 applies to cover reverse pickup and reshipping costs.

  • One-time exchange: We offer only one exchange per order. Once an exchange has been completed, no further exchanges will be accepted for that order.

  • Availability: Exchanges are subject to product availability and verification.

  • Non-exchangeable products: Customized products, Luxe Collection products, accessories, and embroidery tops are not eligible for exchanges, except where a remedy is required by applicable law.

  • Wrong or genuinely damaged products: Verified cases will be handled according to our applicable policy. The β‚Ή149 reverse-shipping deduction will not apply to verified wrong or genuinely damaged products.

Please contact us before sending any item back so we can guide you through the process.

🚫 Cancellations

  • Cancellation requests: Orders cannot ordinarily be cancelled once placed, as processing begins immediately. Cancellation requests may be considered before dispatch, subject to our cancellation terms and applicable law.

  • Cancellation charge: A β‚Ή99 cancellation charge applies to cancellation requests where cancellation is permitted before dispatch, subject to applicable law.

  • After dispatch: Once a product has been dispatched, it cannot ordinarily be cancelled, except where a remedy is required by applicable law.

For cancellation requests or assistance, please contact us as soon as possible.

🧡 Natural Variations & Minor Manufacturing Details

Our garments are thoughtfully crafted in small batches using block-printed and screen-printed fabrics. Slight variations may occur and are a natural characteristic of the fabrics and garment-making process.

The following are generally not considered product damage or defects on their own:

  • Small fabric joints in doris: Minor, securely joined fabric pieces used to create the dori.

  • Minor print irregularities: Small variations in print placement, alignment, colour, or pattern.

  • Minor interlock finishing variations: Small, non-functional irregularities in interlock stitching or finishing.

  • Natural cotton texture: Slight variations in yarn thickness, weave, or texture, particularly in textured cotton fabrics.

  • Minor colour variations: Small differences caused by fabric batches, printing processes, lighting, or screen settings, provided the product is otherwise as described.

  • Minor embroidery variations: Small differences in stitch spacing or placement that do not affect the embroidery's functionality or durability.

These characteristics are part of small-batch craftsmanship and do not qualify as damage on their own. However, significant defects or issues affecting the garment's usability will be reviewed separately.

⚠️ What Is Considered Product Damage?

The following may qualify as damage or genuine manufacturing defects, subject to verification:

  • Torn or damaged fabric: Undisclosed holes, cuts, or tears.

  • Major stains or marks: Significant stains or permanent marks not disclosed in the product description.

  • Major stitching defects: Open seams or stitching failures that affect the garment's durability or wearability.

  • Broken functional components: Broken zippers, buttons, hooks, doris, or ties that prevent the garment from functioning as intended.

  • Missing components: Missing embellishments or design elements specifically included in the product description.

  • Significant manufacturing defects: Defects that materially affect the garment's construction, functionality, or usability.

  • Incorrect product received: Receiving a different product or a substantially different design from the one ordered.

If you believe your product has a genuine defect, contact us within 48 hours of receiving your order and provide clear photos, videos, and the required unboxing video. Our team will review the issue and guide you through the next steps.

πŸ’Œ Need Help?

We're always happy to help! For shipping, return, exchange, or cancellation queries, contact us:

Thank you for trusting SC Designers! 🫢🏻 We're committed to making your shopping experience smooth, stylish, and special.

With love,
Team SC Designers πŸŽ€