FAQ's

SC Designers – Frequently Asked Questions 🎀

📦 Shipping & Delivery

Q1. Where does SC Designers ship to?

A: We currently ship all across India 🇮🇳 — whether you're in Delhi, Jaipur, or chilling by the beach in Goa, we've got you covered! For deliveries outside India, please DM us on Instagram @sc__designers.

Q2. How long does delivery take?

A: Our outfits usually reach you in:

  • Dispatch time: Within 5 working days from the day after order confirmation.

  • Delivery time: Usually 5–7 business days after dispatch, depending on your location.

We'll share your tracking details once your order is dispatched. 💌

For COD orders, dispatch will take place only after we receive your confirmation via WhatsApp or SMS.

Q3. Is Cash on Delivery (COD) available?

A: Yes! We offer Cash on Delivery for eligible orders up to ₹1,000, subject to our COD terms.

  • A partial payment of ₹199 is mandatory to confirm your COD order and help cover initial shipping expenses.

  • An additional ₹99 COD fee applies to all COD orders.

  • The remaining order amount must be paid at the time of delivery.

  • We will contact you via WhatsApp or SMS to confirm your order. Your order will not be dispatched until you confirm it.

  • If you do not confirm your order within 7 days of placing it, your order will be cancelled automatically.

Important: If you refuse to accept the delivery or fail to accept your order, the ₹199 partial payment will be non-refundable, subject to applicable law. If you still wish to purchase the product after cancellation or return of the shipment, you must place a new order, subject to the applicable charges and confirmation requirements.

Q4. How much does shipping cost?

A: Standard shipping is FREE on prepaid orders above ₹299. 🎀 COD orders are subject to the applicable ₹199 partial payment and ₹99 COD fee.

Q5. Can I change my delivery address after placing the order?

A: If your order hasn't been dispatched yet, contact us as soon as possible via WhatsApp or Instagram DM. We'll do our best to help you update your address. Once your order has been dispatched, address changes may not be possible.

Q6. What happens if I miss my delivery?

A: The courier usually attempts delivery 2–3 times, depending on the courier service and location. Please make sure you're available to receive your order. If delivery is unsuccessful or the order is refused, it may be returned to us.

For COD orders, the ₹199 partial payment will be non-refundable in cases of refused or unaccepted delivery, subject to applicable law. If you still want the product, you'll need to place a new order.

Q7. Do you deliver on weekends?

A: Yes! Delivery timelines vary by location, but deliveries may happen on Saturdays and, in some areas, Sundays too.

💖 Returns & Exchanges

Q8. Is there any exchange fee?

A: Yes, an exchange fee of ₹149 applies to cover reverse pickup and reshipping costs. 💫

  • We offer only one exchange per order. Once an exchange has been completed, no further exchanges will be accepted for that order.

  • Exchanges are subject to product availability and verification.

  • Customized products, Luxe Collection products, accessories, and embroidery tops are not eligible for exchanges, except where a remedy is required by applicable law.

  • For verified wrong or genuinely damaged products, please contact us within 48 hours of receiving your order.

Please contact us before sending any item back.

Q9. Why does the print have slight irregularities?

A: Our garments are thoughtfully crafted in small batches rather than mass-produced. Since we use block-printed and screen-printed fabrics, slight variations in print, colour, or placement may occur. These natural irregularities make every piece unique and reflect the craftsmanship behind each garment.

Q10. What is not considered damage to a product?

A: At SC Designers, our garments are crafted in small batches using cotton fabrics, block prints, screen prints, and detailed finishing techniques. Minor variations that naturally occur during fabric production and garment-making are not considered product damage on their own. These include:

  • Minor print irregularities: Small variations in print placement, alignment, colour, or pattern.

  • Small fabric joints in doris: Minor, securely stitched joints where fabric pieces are joined to create the dori.

  • Minor stitching variations: Small, non-functional irregularities in interlock stitching, seam finishing, or thread appearance.

  • Natural cotton texture: Slight variations in yarn thickness, weave, or texture, particularly in cotton slub fabrics.

  • Minor colour variations: Small differences caused by fabric batches, printing processes, lighting, or screen settings.

  • Minor embroidery variations: Small differences in stitch spacing or placement that do not affect the quality or functionality of the embroidery.

These characteristics are part of small-batch craftsmanship and do not qualify as damage on their own. Significant defects or issues affecting the garment's usability will be reviewed separately.

Q11. What is your return policy?

A: Returns are subject to our return policy and eligibility conditions.

  • Return shipping fee: A ₹149 reverse-shipping fee, along with 2% transaction charges, will be deducted from the refund for eligible returns, subject to applicable law.

  • Refund method for COD orders: For eligible refunds on Cash on Delivery orders, refunds will be issued as SC Designers store credit only, wherever permitted by applicable law. Store credit can be used for future purchases on our website.

  • Refund method for prepaid orders: Refunds will be processed according to the applicable refund policy and legal requirements.

  • No returns for change of mind or personal preference: Returns are not accepted for change of mind, personal preference, or dissatisfaction with the fit, print, or colour of a product. Please review the product images, descriptions, and size details carefully before ordering.

  • Non-returnable products: Customized products, Luxe Collection products, accessories, and embroidery tops are not eligible for returns, except where a remedy is required by applicable law.

  • Minor variations: Minor print irregularities, small fabric joints in doris, and minor non-functional finishing variations are not considered damage.

  • Wrong or genuinely damaged products: If you receive a verified wrong, incorrect, or genuinely damaged product, the ₹149 reverse-shipping deduction will not apply. The appropriate refund or other remedy will be handled according to applicable law.

Please contact us before sending any product back.

Q12. What if I receive a wrong or damaged product?

A: Please contact us within 48 hours of receiving your order if you receive a wrong, incorrect, or genuinely damaged product.

  • Share clear photos and videos of the product.

  • An unboxing video showing the package being opened and the product revealed is required to help us verify the issue.

  • Once the issue is reviewed and verified, we'll guide you through the next steps.

  • For verified wrong or genuinely damaged products, the ₹149 reverse-shipping deduction will not apply.

  • Any refund or other remedy will be handled according to the applicable policy and legal requirements.

Please report the issue within the 48-hour window so we can review your request.

🚫 Order Cancellations

Q13. Can I cancel my order after placing it?

A: Orders cannot ordinarily be cancelled once placed, as processing begins immediately. However, cancellation requests may be considered before dispatch, subject to our cancellation terms and applicable law.

  • A cancellation charge of ₹99 applies to cancellation requests where cancellation is permitted before dispatch, subject to applicable law.

  • Once a product has been dispatched, it cannot ordinarily be cancelled, except where a remedy is required by applicable law.

  • For COD orders, the ₹199 partial payment will be non-refundable if the order is cancelled due to non-confirmation or the delivery is refused, subject to applicable law.

For cancellation requests or assistance, contact us as soon as possible.

💌 COD Payment & Refunds

Q14. Why is a partial payment required for COD orders?

A: As a small business, we bear shipping costs and invest time, effort, and care in preparing every order. The ₹199 partial payment helps cover initial shipping expenses and confirms your commitment to receiving the order.

An additional ₹99 COD fee applies, and the remaining order amount is payable at delivery.

If a COD shipment is refused or not accepted, the ₹199 partial payment will be non-refundable, subject to applicable law. If you still want the product, you'll need to place a new order.

Thank you for understanding and supporting our small business! 🥹💗

Q15. What happens if I don't confirm my COD order?

A: Once you place a COD order, we'll send you a confirmation message via WhatsApp or SMS. Please respond to confirm your order.

  • Your order will not be dispatched until we receive your confirmation.

  • If we do not receive your confirmation within 7 days of placing the order, your order will be cancelled automatically.

  • The ₹199 partial payment will be non-refundable if the order is cancelled due to non-confirmation, subject to applicable law.

  • If you still wish to purchase the product, you must place a new order.

Q16. How are refunds processed for COD orders?

A: For eligible refunds on Cash on Delivery (COD) orders, refunds will be issued as SC Designers store credit only, wherever permitted by applicable law.

  • Store credit can be used for future purchases on our website.

  • Refunds will not ordinarily be transferred to a bank account or provided in cash where store-credit-only refunds are legally permitted.

  • The ₹199 partial payment for COD orders that are refused, not accepted, or cancelled due to non-confirmation is non-refundable, subject to applicable law.

  • For verified wrong or genuinely damaged products, your claim will be reviewed and the appropriate remedy will be provided in accordance with applicable law.

Thank you for understanding and supporting our small business! 🤎

⚠️ Product Damage & Defects

Q17. What is considered damage or a genuine defect in a product?

A: The following may qualify as product damage or genuine manufacturing defects, subject to verification:

  • Torn or damaged fabric: Undisclosed holes, cuts, or tears.

  • Major stains or marks: Significant stains or permanent marks not disclosed in the product description.

  • Major stitching defects: Open seams or stitching failures that affect the garment's durability or wearability.

  • Broken functional components: Broken zippers, buttons, hooks, doris, or ties that prevent the garment from functioning as intended.

  • Missing components: Missing embellishments or design elements specifically included in the product description.

  • Significant manufacturing defects: Defects that materially affect the garment's construction, functionality, or usability.

  • Incorrect product received: Receiving a different product or a substantially different design from the one ordered.

If you believe your product has a genuine defect, contact us within 48 hours of receiving your order and provide clear photos, videos, and the required unboxing video. Our team will review the issue and guide you through the next steps.

📲 Contact Us

Q18. How can I contact SC Designers?

A: We're always happy to help! 💌

Still got questions? 💌 Hit us up on Instagram @sc__designers — we're here to help you, cutie! 🫶🏻

With love,
Team SC Designers 🎀